Shipping & returns

JCL European Business BV - Returns Policy

Return Material Authorization (RMA) Submission
Any forms received incomplete will result in a delay in your RMA number being issued.
Submitting a request for an Advance Replacement does not guarantee that this will be authorized. Advance replacement units are only issued subject to JCL holding stock.
Submitting a request for credit does not guarantee you will be authorized a credit.

Following receipt of an RMA number
All product must be returned within 7 days of Issue Date, failure to do so will result in the cancellation of this returns number.
If an Advance Replacement has been issued, this will be invoiced after 7 days if the faulty item has not been received by JCL.

Returning the Product
All products must be returned by courier to JCL European Business BV, Returns, Abberdaan 2A, 1046 AA Amsterdam, The Netherlands. Any product returned by post may be refused as this may invalidate the manufacturer warranty.
All product must be returned with the returns number clearly marked on the outside of the packaging. Failure to do so will result in the refusal of the delivery.
Please enclose a copy of the Returns Authorization form with the shipment.
Shipping costs are the responsibility of the sender: Customer for returns to JCL, and JCL for replacements to the customer. (Except if a product is returned as faulty, and is subsequently found to be without fault – then the shipping cost is the sole responsibility of the customer.)

Items received by JCL
A No Fault Found fee may be charged for any product returned to JCL as faulty, which is subsequently tested by JCL and found to be No Fault Found.
Any product subsequently found to have not been supplied by Jogobu will be returned to you un-repaired.
By returning product to JCL you agree that any data may be lost.
Any specific conditions detailed on your RMA authorization form must be complied with. Failure to comply with these conditions may result in the unit being returned to you.

RMA’s for Credit
Goods being returned for credit must be returned to JCL within 7 days. If goods are not received back at JCL within 7 days from Issue Date, JCL reserves the right to apply a restocking fee on any credit subsequently issued.
All product being returned for credit must be in its original packaging including all accessories such as cables, manuals, tapes, frames etc. Any product not returned in this condition will be returned to you and will not be credited.
All products are tested at JCL upon their return. Specific products are sent to the manufacturer for more detailed testing and analysis. Once all testing is completed, credit will be applied to your account. The value of this credit may not be the original invoice value of the goods but will consider the age of the goods in accordance with the relevant manufacturer’s credit program.

RMA’s for Warranty Repair/Replacement or Inspection
All product returned for Warranty Repair/Replacement or a return for inspection must be in its original packaging or packaging of similar quality. All accessories such as cables, manuals, tapes, frames etc., should not be returned with the product unless you are returning for credit.
Goods not received by us inside their warranty period will no longer have warranty coverage.
Any product subsequently found to be out of warranty or to have physical damage will either be subject to a repair fee, returned unrepaired or in some cases may be scrapped by the manufacturer.

If you are returning an item for repair or replacement under warranty you may receive an alternative model or previously repaired unit back as a replacement. If the manufacturer is unable to repair/replace the product, then a credit note will be raised.
The manufacturer warranty repair process can take between 4-6 weeks; however, any repaired/replaced product received back from the manufacturer earlier will be sent through to you upon receipt.